24/7 Support
Round-the-clock support for any IT issue, no matter the time or day.
Problems donβt always occur during normal business hours and there are many IT tasks that are too disruptive to carry out during the workday. No matter when a problem occurs, MNI will be available to help.
Highlights
Benefits
Round-the-clock support for any IT issue, no matter the time or day.
Our technicians can visit your location for hands-on support.
Resolve issues remotely without needing to be physically present.
Fast-tracked responses for critical issues to minimize downtime.
Additional Details
Our support services are designed to ensure minimal downtime and maximum efficiency. With a dedicated team available 24/7, we prioritize urgent issues to keep your operations running smoothly.
Testimonials
βWe have been working with MNI for seven years now and they have been responsive, dependable, and professional. We struggled to find an IT company that could handle our small business needs until we found MNI and they have delivered. Our technology is a big leverage point in our business and MNI keeps us moving. I recommend them highly!β
βThe MNI team provides world-class services and takes pride in the work they do. We have had a long-standing partnership that has only gotten stronger over the years. The team is always very responsive and keeps their standards at the highest level. I would recommend MNI to any company.β
βWe would, and have, recommended MNI to other companies looking for infrastructure or security support because of their communication, on-site execution, and follow-up after projects. The install team collaborates to determine how to approach an issue and resolves it for the customer. We have had bad experiences with other installers, and we do not have those issues with MNI. That is why we keep coming back!β
βMNI is big enough to do the job, but small enough to give great customer service and quality work. They are easy to talk to and very helpful when it comes to explaining what products and services will work best for our technology needs. MNI is a great company.β
βThe MNI team was knowledgeable and had our system back to normal within an hour. They were orderly, polite, and offered a comprehensive explanation of how they remedied our service. Their support is fast, effective, and reasonably priced. The service and quality are second to none.β
βIt has always been a pleasure working with MNI. I am never worried when they are involved because I know the work will be completed, and the team will bend over backwards to address many needs. They do quality installs at an affordable price and their flexibility is very beneficial. The experience with this team is far better than with most third-party vendors.β
βA fellow business owner highly recommended MNI. Our experience with the team was very smooth. They are easy to communicate with and there is consistency in technicians and their familiarity with our operation. MNI is a well-rounded partner that can resolve a multitude of technical issues.β
βThe cameras MNI installed are extremely high quality - you can see everything clearly. During an incident in our parking lot, a responding officer remarked, "I wish everyone had a camera system as reliable as yours." The installation finished within a day, the team arrived on schedule, kept the workspace clean, and maintained clear communication throughout.β
Case Studies
Case Study
Learn how MNIβs support services helped an e-commerce company maintain 99.9% uptime during peak shopping seasons.
Case Study
See how our proactive support solutions improved IT management for a healthcare provider, reducing system downtime significantly.
FAQs
Next step
Every engagement is designed around your infrastructure and your pace. Letβs map the next evolution together.
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