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IT Glossary / Core IT Infrastructure Terms

Reactive IT Support

Break-fix support that responds after problems occur. Reactive models often lead to longer outages compared to managed IT services with proactive IT support.

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Why this matters to Ohio SMBs

Reactive IT Support directly impacts uptime, compliance, and customer trust for businesses across Dayton and the Midwest. Clear understanding of this term helps leadership make better investments and avoid costly downtime.

Related problems businesses face

  • Confusion around Reactive IT Support causing stalled projects or poor vendor decisions.
  • Gaps in security or reliability because Reactive IT Support is not implemented correctly.
  • Teams lacking a roadmap that ties Reactive IT Support to budgets, compliance, and growth.

How MNI approaches it

We pair a vCIO-led roadmap with hands-on engineers to design, deploy, and manage Reactive IT Support in your environment. That includes clear SLAs, executive-ready updates, and integrations with your existing stack.

Next step

Share your current challenges and we'll tailor a plan that meets compliance, security, and uptime targets.

Contact MNI

Related terms

Managed IT ServicesHelpdesk SupportRemote Monitoring & Management (RMM)UptimeBusiness Continuity Planning

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