Miller Network InnovationsMiller Network Innovations

IT Glossary / Core IT Infrastructure Terms

Remote Monitoring & Management (RMM)

Software agents that allow MSPs to monitor systems, deploy patches, and respond to issues proactively. RMM platforms underpin proactive IT support and managed network services by catching service interruptions before users feel them.

If this applies to your environment, get a next step.See how we scope this so you can get a clear answer fast.See how we handle itPrefer a quick fit check? Open the service fit tool →
Back to glossaryTalk to MNI about this

Why this matters to Ohio SMBs

Remote Monitoring & Management (RMM) directly impacts uptime, compliance, and customer trust for businesses across Dayton and the Midwest. Clear understanding of this term helps leadership make better investments and avoid costly downtime.

Related problems businesses face

  • Confusion around Remote Monitoring & Management (RMM) causing stalled projects or poor vendor decisions.
  • Gaps in security or reliability because Remote Monitoring & Management (RMM) is not implemented correctly.
  • Teams lacking a roadmap that ties Remote Monitoring & Management (RMM) to budgets, compliance, and growth.

How MNI approaches it

We pair a vCIO-led roadmap with hands-on engineers to design, deploy, and manage Remote Monitoring & Management (RMM) in your environment. That includes clear SLAs, executive-ready updates, and integrations with your existing stack.

Next step

Share your current challenges and we'll tailor a plan that meets compliance, security, and uptime targets.

Contact MNI

Related terms

Managed IT ServicesHelpdesk SupportUptimeBusiness Continuity PlanningCo-Managed IT

Explore nearby topics to deepen your understanding of Remote Monitoring & Management (RMM).